Job Description
As a Technical management and support consultant, you will help onboard new customers to the platform and support existing customers with day to day technical queries and system configuration issues. Should you be unable to support customers, you will refer to 2nd line technical developers who will support you in resolving these issues, but importantly it will be you who resolves these issues and liaises back to the customer.
To undertake this role, you need to be responsive to customer enquiries and work as part of a small team of other support professionals as well as technical account managers.
Assisting customers is usually carried out via telephone or web ex conference, however there may be occasions when you are asked to go onsite (to customer offices) with Directors and technical account managers to support development activity.
Responsibilities
- To deal with day to day support and technical queries from customers
- To manage systematically elements of the system to ensure that it is functioning correctly and as expected by the customer
- To configure the system for new customers to enable them to get started with the platform
- To manage and support system integrations and trouble shoot integration failures to ensure that optimum performance is maintained.
- To support the testing of new releases and new products to ensure that they work efficiently and correctly.
- To review the stable of products during everyday work and offer suggestions for improvements and enhancements
- Respond to enhancement opportunities with customers that are chargeable
- To support in other areas of the business when called upon
- Ability to work remotely if necessary and with minimal supervision
Attitude and Skills
- The ability to quickly learn new skills or systems and apply them to good effect in everyday work.
- The ability to proactively identify reoccurring issues and work independently or teams to put in appropriate long-term fixes.
- The ability to communicate well with customers and build valued relationships.
- The ability to prioritise work and balance conflicting demands
- The ability to work as part of a team as well as on own
- Possess good time management skills.
- Possess drive and determination to succeed
Technical Skills and Knowledge
- Familiarity with cloud technologies
- Keenness to work in an IT environment
Desired
- Qualification(s) in IT
- Previous customer support experience
Knowledge & Experience:
- Essential: GCSE Grade C or above in Maths and English
Schedule:
- Monday to Friday
Requirements
- AGE: 23+
- PRONOUN: Male / Female
- EDUCATION: Bachelor’s Degree or relevant IT certifications in Related Field
- EXPERIENCE: No experience needed
- SKILLS: Something Related this Job
If you would like to submit an application for this exciting opportunity, please click “APPLY” to apply for this role.
